Privacy statement

Privacy Statement

This Privacy Statement explains what happens to any personal data that you may provide to us when applying for a service, when you communicate with us, or that we may collect from you whilst you visit our website.

Information we collect about you

We may collect and process the following data about you:

  • Information provided voluntarily by you. For example, when you apply for housing, apply for a particular service or make a comment or complaint
  • Information that you provide when you communicate with us by any means such as email, letter or telephone call
  • Information collected using cookies on your computer about how you browse our website

What are cookies?

Our website puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

Cookies are used to:

  • measure how you use our website so it can be updated and improved based on your needs
  • recognise the browser you use
  • track new and returning users

Find out more about how to manage cookies from your browser

Advice on cookies from the Information Commissioner’s Office

How we use your personal information

We use the information that we collect from you:

  • to help us provide our services to you
  • to provide information to you that you request from us relating to our services
  • to provide information to you relating to other services that may be of interest to you. Such additional information will only be provided where you have consented to receive such information

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this Privacy Statement and in the circumstances detailed below:

  • where we are legally required by law to disclose your personal information
  • to further fraud protection and reduce the risk of fraud
  • where you have given consent for the purposes of receiving our services (see further details below)

We will always keep your personal information safe and will never sell it to third parties.

Who we share your information with 

In addition to the above legal obligations, we may share your information with the following (either where you have given your consent, where there is a legitimate interest or contractual obligation):

  • various contractors who undertake works, improvements and adaptations to your home on our behalf;
  • local support services as part of delivering services to you;
  • customer survey provider, Viewpoint, who undertake surveys on our behalf to improve the services we deliver to you;
  • multi agencies, as part of delivering services to vulnerable people;
  • Social Services, Newark and Sherwood District Council, the Police and Fire and Rescue Services as part of delivering services to you.

How we store your personal information

We do our upmost to ensure that all reasonable steps are taken to make sure that your personal information is treated and stored securely.               

How long do we keep your information?

We will only keep your information as long as is necessary and then will be destroyed in accordance with our Document and Data Retention Policy.

Third party links

On occasion we include links to third parties on our website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy statement before sending them any personal data.

Your rights 

Under the Data Protection Act, you have rights as an individual which you can exercise in relation to the information we hold about you.

The lawful basis for processing your data can also affect which rights are available to you, for example:

 Right to erasure   Right to portability   Right to object
Consent  ν  ν  χ
Contract  ν  ν  χ
Legal obligation  χ  χ  χ
Vital interests  ν  χ  χ
Public tasks  χ  χ  ν
Legitimate interest  ν  χ  ν

You can read more about these rights via

Access to information

In accordance with the Data Protection Act 2018 you have the right to access any information that we hold relating to you. To make a request email 

Staying in control of your information

In order for us to hold the correct information about you and your circumstances please let us know as soon as possible if there have been any changes.

Contacting us

Please do not hesitate to contact us regarding any matter relating to this Privacy Statement using

We update this statement from time to time so please do review this policy regularly.